I'm not a big fan of Telus - our incumbent telecomminications carrier in BC. I've had many run-ins with them over the years. Their customer service sucks. Last year, they added insult to injury and installed a hellish automated voice recognition system that you have to navigate before you can actually reach a human. It's infuriating. It insults you. Pounding zero gets you a "Here at Telus, we have several kinds of operators. Tell me more about what you're looking for so I can direct you to the right kind of operator."